ABOUT US

Better, together.

The founders of Optave came together to realize a shared vision: Making customer support better for everyone.

From left to right: Mac (COO), Carlos (CEO) and Luigi (CTO)

Our Commitment

Together, we can make a difference.

We are committed to positively impacting agents, companies and consumers by building a technology that creates a win-win situation for everyone involved.

OUR STANDARDS

Agents

Must always be treated with respect and be fairly compensated for their efforts.

Customers

Must have higher returns from their increase in customer satisfaction than their spending

Team

Must have the confidence that they're making a positive impact in the world by their actions.

Our LEADERS

Meet our founding team

With over 40 years of combined work experience across many industries, including senior leadership roles.

Mac Gebara

Co-founder and COO

Toronto聽 馃嚚馃嚘

Carlos Almeida

Co-founder and CEO

Calgary聽聽馃嚚馃嚘

Luigi Labigalini

Co-founder and CTO

Vancouver聽聽馃嚚馃嚘

EMPOWERING PEOPLE

A future with humans partnering with A.I.

We believe the future of customer support is a partnership between humans and AI. Humans have the unique ability to learn, adapt, show empathy and understand others. Those unique capabilities, coupled with Artificial Intelligence, will enable anyone to become a 鈥淪uper Agent,鈥 enabling them to provide customer support better than was possible.

DIVERSITY NOTICE

A diverse and inclusive workplace is essential to our success

Diversity brings a range of perspectives, experiences, and skills that can help us innovate, grow, and succeed, and we are dedicated to fostering a culture of inclusion and respect that supports and empowers all of our employees.