ELEVATE EVERY EXPERIENCE
Support agents with superpowers
We leverage the latest advances in Artificial Intelligence to supercharge support agents to be more efficient and effective, delivering an user-centric, cost-effective and superior experience to customers.
28%
EXPECTED AGENT
PRODUCTIVITY INCREASE
75%
LOWER EFFORT
TO RESOLUTION
34%
LOWER CUSTOMER
ABANDONMENT RATE
70+
LANGUAGES
COVERED
GETTING you covered
Better quality, lower costs
There are no trade-offs. This is only possible due to being able to guarantee quality using artificial intelligence.
On-premise Data
All your data remains under your control, knowing exactly how and what we use it for.
Best technology
We use the best technologies available and build our own tools and interfaces to make it even better.
Highly Customizable
With a flexible API-based stack you can adapt it to your needs and we’re open to customize it for you.
Scale flexibility
Our offering is consumption-based, this means that you only pays for what you consume and nothing else.
To ensure that every customer has the best possible experience, we carefully limit the number of new customers we onboard at any time.
Reserve your spot and get access sooner.
HOW IT WORKS
Superpowers?
If you only believe it when you see it, wait no more!
Our A.I. corrects grammar mistakes, improves the tone, adapts it to your brand, and more.
A.I. helps identifying and protecting any information that agents shouldn't have access to.
Even if the customer doesn't provide a rating, our A.I. provides feedback to the agent, telling them how to improve.
Language is not a barrier anymore. Instant high quality translation in over 70 languages.
Our A.I. generates possible answers, shows related content, categorizes interactions, and more.
Our A.I. identifies threats and improper behaviours and blocks the messages before it reaches the customer.
The images are illustrative and doesn’t fully represent the platform interface.
OUR EDGE
Scale, focus and mastery
We are experts in customer support and allocate more time and resources to it than most companies can.
Scale
We do every step thousands of times, allowing us to invest heavily in making it excellent.
Focus
Customer support is our trade, and we’re not planning to change it anytime soon.
Mastery
We strive for perfection and raise the bar, even if we are already the best in our field.
GOING BEYOND EXPECTATIONS
The next level of Privacy and Security
Support agents handle sensitive information and we’re committed to keeping it safe and secure.
We create and keep effective policies, procedures and protocols and train our team continuously on cybersecurity, fraud and data protection.
We follow the ISO 27001 security standards, with private networks, encryption, secure databases, strict access control and active monitoring to protect all customers information.
We take privacy into account early on in everything we do, and we comply with the most respected privacy laws worldwide: GDPR, DCIA, CCPA, LGPD, APPI, etc.
Ready for the customer support evolution?
Do not miss the chance to have this competitive edge.
A WORD FROM OUR CUSTOMERS
You can be one of our next happy customers
“I never saw our team so excited about a technology, they’ve said Optave was the best product we’ve implemented in the last years! “
Tracey R.
Product Manager
THERE IS MORE
Still not convinced?
Please take a look at these other ways we’re better.
A PART OF A SET
We’re an additional layer to current technologies
There is no need to choose between us and your current CRM, knowledge bases, etc. when you can have them all.
-
Connect to most CRM's
-
Integrate with Data and Project management tools
-
Optional integration with internal systems
-
Easy to setup and start
Some popular questions
In case the answer to your question is not here, please contact us and we’ll gladly answer them for you.
We’re currently restricting our offering to enterprise customers that have at least 50 full-time customer support agents.
We’re currently integrated with Salesforce and have a Zendesk integration in progress, but we can adapt to any other CRM you need.
We charge two types of fees: Consumption fees and Data Management fees; you pay for the consumption for each “superpower” you consume and for the Data Management for the number of words we make available for the A.I. to consume.
No. All the personal data from our customers is generalized before it reaches our servers; we offer a component that you host at your premises for this purpose.
For sure! And all your customer data is available for you to download anytime to use with any Data Visualization tool you would like! Besides that, we offer a comprehensive dashboard with the most important metrics you need.
Our technology is flexible, and we’re open to discussing opportunities in multiple markets. We’re currently not compliant with HIPAA and PCI, so this can be a barrier for attending companies in the Financial and Health sector.
At the moment our solution is restricted to be consumed for customer support purposes, and other uses aren’t allowed.
Yes, your team can request any customization and we’ll make sure the AI behavior reflects it, this includes very specific requests for example: “Don’t say ‘parts’, say ‘components’ instead”.