ELEVATE EVERY EXPERIENCE

Support agents with superpowers

We leverage the latest advances in Artificial Intelligence to help you resolve customer’s support requests effectively and efficiently, delivering a superior, user-centric, cost-effective customer support experience.

23%

EXPECTED AGENT
PRODUCTIVITY INCREASE

8.5

AVERAGE AGENT
PERFORMANCE

34%

AVERAGE LOWER
RESOLUTION TIME

70+

LANGUAGES
COVERED

We’re DIFFERENT

An end-to-end customer support co-pilot.

We leverage AI to help your team through all the steps of the resolution of a customer support issue. Including the generation tasks, planning and coordinating it’s execution and even suggesting code fixes.

GETTING you covered

Better quality, lower costs

There are no trade-offs. This is only possible due to being able to guarantee quality using artificial intelligence.

On-premise Data

All your data remains under your control, knowing exactly how and what we use it for.

Best technology

We use the best technologies available and build our own tools and interfaces to make it even better.

Highly Customizable

With a flexible API-based stack you can adapt it to your needs and we’re open to customize it for you.

Scale flexibility

Our offering is consumption-based, this means that you only pays for what you consume and nothing else.

Be part of the future

To ensure that every customer has the best possible experience, we carefully limit the number of new customers we onboard at any time. 

Reserve your spot and get access sooner.

HOW IT WORKS

Superpowers?

If you only believe it when you see it, wait no more!

The images are illustrative and doesn’t fully represent the platform interface.

OUR EDGE

Scale, focus and mastery

We are experts in customer support and allocate more time and resources to it than most companies can.

Scale

We do every step thousands of times, allowing us to invest heavily in making it excellent.

Focus

Customer support is our trade, and we’re not planning to change it anytime soon.

Mastery

We strive for perfection and raise the bar, even if we are already the best in our field.

GOING BEYOND EXPECTATIONS

The next level of Privacy and Security

Support agents handle sensitive information and we’re committed to keeping it safe and secure.

Effective measures

We create and keep effective policies, procedures and protocols and train our team continuously on cybersecurity, fraud and data protection.

High standards

We follow the ISO 27001 security standards, with private networks, encryption, secure databases, strict access control and active monitoring to protect all customers information.

Privacy by design

We take privacy into account early on in everything we do, and we comply with the most respected privacy laws worldwide: GDPR, DCIA, CCPA, LGPD, APPI, etc.

Ready for the customer support evolution?

Do not miss the chance to have this competitive edge.

A WORD FROM OUR CUSTOMERS

You can be one of our next happy customers

5/5

“I never saw our team so excited about a technology, they’ve said Optave was the best product we’ve implemented in the last years! “

Tracey R.
Product Manager

THERE IS MORE

Still not convinced?

Please take a look at these other ways we’re better.

A PART OF A SET

We’re an additional layer to current technologies

There is no need to choose between us and your current  CRM,  knowledge bases, etc. when you can have them all. 

  • Connect to most CRM's
  • Integrate with Data and Project management tools
  • Optional integration with internal systems
  • Easy to setup and start
FAQ

Some popular questions

In case the answer to your question is not here, please contact us and we’ll gladly answer them for you.

We’re currently restricting our offering to enterprise customers that have at least 50 full-time customer support agents.

We’re currently integrated with Salesforce and have a Zendesk integration in progress, but we can adapt to any other CRM you need.

We charge two types of fees: Consumption fees and Data Management fees; you pay for the consumption for each “superpower” you consume and for the Data Management for the number of words we make available for the A.I. to consume. 

No. All the personal data from our customers is generalized before it reaches our servers; we offer a component that you host at your premises for this purpose.

For sure! And all your customer data is available for you to download anytime to use with any Data Visualization tool you would like! Besides that, we offer a comprehensive dashboard with the most important metrics you need.

We’re currently focusing on the Online Travel / Reservation and Booking market, but our technology is flexible, and we’re open to discussing opportunities in other markets. We’re currently not providing services for the Health or Financial sectors. 

At the moment our solution is restricted to be consumed for customer support purposes, and other uses aren’t allowed. 

Yes, your team can request any customization and we’ll make sure the AI behavior reflects it, this includes very specific requests for example: “Don’t say ‘trip’, say ‘travel experience’ instead”.